Refund policy
Return Policy
At Isla Aurea, we want you to love your purchase.
We offer a 14-day free return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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Unworn and unused
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In the same condition as received
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In its original packaging
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Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
support@islaaurea.com
Once your return request is approved, we will provide you with:
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A free return shipping label
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Instructions on how to send your item back
⚠️ Items sent back without prior approval will not be accepted.
Free Returns
We offer free returns on all eligible items.
There are no return shipping fees for our customers.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at support@islaaurea.com so we can resolve the issue quickly.
Non-returnable Items
We do not accept returns on:
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Sale items
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Gift cards
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Personalized or custom products
Exchanges
To exchange an item, please return the original product.
Once your return is approved, you can place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to complete the transaction.
Contact
If you have any questions regarding returns, feel free to contact us at:
support@islaaurea.com
Easy 14-day returns — no hassle.