Shipping policy
Shipping Policy
At Isla Aurea, we are committed to delivering your order as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
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United States: 5–10 business days
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International: 7–12 business days
Please note that delivery times are estimates and may vary depending on location, carrier delays, or customs processing.
Shipping Costs
We offer free shipping on all orders.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to follow your package in real time.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by:
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Shipping carriers
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Customs clearance
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Weather conditions
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Incorrect shipping information provided by the customer
Lost or Stolen Packages
Isla Aurea is not responsible for lost or stolen packages marked as delivered.
If you experience an issue, please contact us and we will do our best to assist you.
Incorrect Address
Please ensure that your shipping information is accurate.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact
If you have any questions about shipping, feel free to contact us at:
support@islaaurea.com
Fast, free, and reliable shipping — designed for your summer essentials.